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Cancellations & Returns
TX Fine Furniture is committed to ensuring customer satisfaction. Our team undergoes regular training to provide the best possible customer service, assisting customers in finding products that align with their needs, budget, and style. Despite our efforts, situations may arise that lead customers to consider canceling or returning items. Below, we outline our detailed policies and procedures.
Order Cancellation: Once a customer approves an order with TX Fine Furniture, it is immediately submitted. If a customer decides to cancel the order, a 20% fee based on the sub-total will be applied. The remaining balance will be issued as store credit, allowing the customer to choose another item from TX Fine Furniture. Please note that no refunds will be provided.
Backorders: If an item is on backorder for more than 45 days from the date of purchase, customers will have the option to choose an alternative item or receive a full 100% refund. In the event that a customer's ordered item is discontinued and no longer available, they are entitled to a 100% refund.
We do not accept exchanges or returns for the following:
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Items that have been damaged, abused, stained, mishandled, or used for commercial or institutional purposes.
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Items sold as 'Clearance,' 'As-Is,' or 'Final Sale.'
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Pillows, sheets, bedspreads, and comforters are not eligible for exchange.
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Mattresses may be exchanged in accordance with the terms outlined in TX Fine Furniture's or the manufacturer's factory warranty.
Our policy stipulates that ALL SALES ARE CONSIDERED FINAL, with no option for returns or refunds. The only exceptions to this rule are for customers whose items are discontinued or on backorder for a duration exceeding 45 days, NO CASH REFUNDS.
It's important to note that mattresses do not come with a comfort warranty; instead, they are covered by a manufacturing warranty. For details regarding mattress claims, please refer to the Mattresses Registration and Claims page.
Financing - Payment Options.
TX Fine Furniture provides diverse purchasing options for everyone, regardless of their credit history. We've established partnerships with leading companies that offer 0% interest financing and lease-to-own choices.
Synchrony Finance, renowned for fostering enduring and loyal credit relationships, stands as the largest private label credit card brand in the United States. Their commitment extends beyond merely financing purchases; they focus on delivering innovative financing solutions and tools that empower both businesses and customers to thrive. Learn more...
Progressive Leasing, enables you to shop at your preferred stores with convenient lease-to-own alternatives. Simply complete an application, make an initial payment, take your selected items home, and set up automatic payments. The process requires no credit check. Learn more...
Does TX Fine Furniture Offer Delivery?
Due to the intricacies involved in lifting, maneuvering, and assembling furniture within homes, TX Fine Furniture extends the offer of FREE Delivery and Assembly.
In Laredo, TX - FREE Delivery applies to customers who live from Green Ranch / Mile Marker 8 on Int. 35 (North), Donctorado Dr. (South), Wilson Road and HWY 59 / EG Ranch Road on 359 (East), and all of the (West) part of the city. Delivery and assembly services are also available to customers in surrounding areas. Please contact one of our stores to receive a quote.
In San Antonio, TX - Customers in the Alamo city can benefit from FREE Delivery if their delivery location is within 20 miles from our address at 14058 Nacogdoches, San Antonio, TX 78247. Delivery and assembly services are also available to customers in surrounding areas. Please contact one of our stores to receive a quote.
For eligibility, customers need to ensure a person over the age of 18 is present during the delivery, and a valid state-issued I.D. will be required.
Our staff is not authorized to move old furniture, so we request customers to have the designated area clean and cleared before our delivery team arrives.
Our FREE Delivery and Assembly service is a courtesy, allowing customers to select a convenient date for receiving merchandise between 10:00 AM and 8:00 PM from Monday to Saturday. To ensure a smooth process, our delivery staff will call or text customers one hour before their arrival, but we do not give customers an exact time of arrival. If a customer desires a specific delivery time, a $100 fee will be applied at the time of purchase.
How does the Layaway Plan work?
Initiating Layaway:
Customers can start a layaway plan in-store by providing basic information: name, phone number, and address. An initial payment of 10% is required to initiate the layaway plan.
Benefits of Layaway with TX Fine Furniture:
Price and promotion freeze: Customers lock in the current price and promotions on items placed on layaway.
Payment Terms:
Customers have one year to pay off their layaway. 0% interest on layaway payments. A minimum monthly payment of $5 is required to keep the layaway active.
Cancellation Policy:
If a layaway account remains inactive for more than 3 months, it will be automatically canceled, resulting in the loss of accumulated payments.
Ordering Merchandise: Merchandise is not ordered until the customer has paid a minimum of 50% of the layaway total.
Modifications and Refunds:
Layaways cannot be canceled, and no refunds are issued for accumulated payments. Customers can change the product for an item of equal or higher value. If the new product's value is lower, a 10% cancellation fee applies to use accumulated payments toward the new selection.
By initiating a layaway plan with TX Fine Furniture, customers agree to these terms and conditions. We appreciate your understanding and cooperation in ensuring a smooth layaway experience. If you have any questions or concerns, please contact our store directly.