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Cancellations & Returns
TX Fine Furniture's goal is to make all customers happy. Our staff is trained frequently to ensure the best customer service. This includes guiding our customers toward products that match their needs, budgets, & style. Nevertheless, issues may arise and cause desires to cancel or return items. Below are detailed policies and procedures.​
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Order cancellation - Once TX Fine Furniture gets an approval from a customer to place an order, that order is submitted immediately. If a customer chooses to cancel the order before arrival, a fee of 20% from sub-total will be applied. The remaining balance will be issued as store credit for customer to use toward an other item from TX Fine Furniture. THERE ARE NO REFUNDS.
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Backorders -
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If the item ordered is discontinued and no longer available, customer is entitled to a 100% refund.
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We do not accept exchanges or returns on the following:
Any items that have been damaged, abused, stained, mishandled or used for commercial or institutional purposes may not be exchanged or returned.
Any item sold as ‘Clearance’ or ‘As-Is’ or ‘Final Sale’ is not eligible for exchange or return.
Appliances and electronics may not be exchanged however, appliances and electronics may be exchanged within the extended warranty period as a result of a decision made exclusively by Lacks Appliance and Electronic Service Department.
Pillows, sheets, bedspreads and comforters may not be exchanged.
Mattresses may be exchanged according to the terms of Lacks' Exclusive Comfort Guarantee or the manufacturer’s factory warranty. Additionally mattresses within the extended warranty period may be exchanged as a result of a decision made exclusively by the GBS Warranty Service.
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Financing - Payment Options.
TX Fine Furniture offers multiple purchasing options for everyone regardless of credit history. We have partnered with top-tier companies that offer 0% interest financing as well as lease-to-own options.
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Synchrony Finance - Founded on the concept of building lasting, loyal relationships through credit, have become the largest private label credit card brand in the United States. Because at Synchrony, it’s not just about financing purchases. It’s about providing innovative financing and tools that give businesses and customers the power to thrive. Learn more...
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Progressive Leasing - Helps you to shop at your favorite stores with convenient lease-to-own options. Fill out an application, leave an initial payment, take the items home, and set up automatic payments. No Credit Needed. Learn more...
Does TX Fine Furniture Offer Delivery?
Due to the complexity of lifting, maneuvering, and assembling furniture inside a home, TX Fine Furniture offers FREE Delivery and ​Assembly to all customers residing in Laredo, TX.
A person over the age of 18 must be present during the time of the delivery, and a valid state-issued I.D. will be required.
Our staff is not allowed to move any old furniture from one place to another. TX Fine Furniture requires customers to have the area clean and cleared before our delivery team arrives.
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Our FREE Delivery and Assembly of furniture service is a courtesy. Still, we allow a customer to choose a date on which the customer will be available to receive merchandise between 10:00 AM and 8:00 PM from Monday to Saturday. TX Fine Furniture's delivery staff will call/text customers 1 hour before arrival. *If a customer wishes to have items delivered at a specific time, a fee of $100 will be applied at the time of purchase.
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Delivery and assembly services are also available to customers in sorrounding areas. please contact one of our stores to get a quote.